Terms and Conditions

Effective Date: 06/01/2024

Introduction

Thank you for purchasing from Latino Pack LLC. Our main products include adhesive tape and empty boxes, and we offer specialized shipping services. These Terms and Conditions govern your use of our website and services.

Products and Services

We provide various products, including adhesive tapes and empty boxes, along with specialized shipping services. All products are subject to availability, and we reserve the right to limit quantities or discontinue products without notice.

Orders and Payments

• All orders are subject to acceptance and availability.
• We reserve the right to refuse any order for any reason.
• Payment must be made at the time of purchase. We accept various payment methods as specified on our website.

Refund and Returns Policy

We offer refunds under the following conditions:

• Refund requests must be made within 2 days of purchase.
• The item must be unused and in the same condition you received it.
• The item must be in the original packaging.
• Proof of purchase is required for all refunds.

Note: Refunds are processed for broken or defective products. If the product is functional and not damaged, it is not eligible for a refund.

Return Process

To initiate a return, please contact us at [email protected] with the details of your order and the reason for the return. We will provide you with the necessary instructions to return the item.

Non-Returnable Items

We do not accept returns on the following items:

• Open tape rolls
• Used boxes
• Services already provided (e.g., shipping services)

Return Shipping

You must ship your product to: 3250 Cleveland Ave, Fort Myers FL, 33901. You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable.

Refund Processing

Once we receive your return, we will inspect the item and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Legal Responsibilities and Restrictions

By using our services, the shipper ensures that all items shipped comply with applicable laws and regulations. In the event of shipment of prohibited or illegal items, the sender will be responsible for indemnifying Latino Pack for any resulting costs, damages, or losses, including legal costs and storage expenses. We reserve the right to inspect packages and report any illegal or prohibited content to the relevant authorities. Sending such items may result in termination of service and legal action.

Prohibited items include, but are not limited to, money, flammable, toxic, corrosive, explosive products, firearms, ammunition, perishable foods, narcotics, and medications requiring special conditions. We are not responsible for items prohibited by law or damaged due to improper packaging by the customer.

Need Help?

If you have questions related to our terms and conditions, please contact us at [email protected].

Privacy Policy

Effective Date: April 27, 2024

At Latino Pack LLC, we value the privacy of our clients. We collect information that allows us to offer international shipping and logistics services, including:

• Personally identifiable information for account creation, package tracking, and communications.
• Transaction details for box purchases and price calculations through our WooCommerce integration.
• Application usage information to improve user experience and provide relevant news and updates.
• Location data to coordinate package pickup and delivery, as well as sending money online.

Use of Information

We use the information collected to provide and improve our services, including:

• Shipping and logistics operations through our collaboration with Ikomsoft and other work systems.
• Communication with customers about services, promotions, and offers, especially for our Dominican community and other customers in Central and South America.
• Customer support and problem-solving related to package tracking and delivery.

Share Information

We share information with third parties only when necessary to provide our services, including:

• Associated agencies and commercial partners for the expansion of our shipping network.
• Third-party service providers for functions such as payment processing and logistics.
• Legal and government entities in response to legal requirements.

Your Rights

We respect your privacy rights and provide options to access and control your personal information.

Information Security

We protect your information with technical and organizational security measures to prevent unauthorized access or loss of data.

Changes to the Privacy Policy

We may modify this policy to reflect changes in our privacy practices. Updates will be posted on this page.

Contact

For questions or concerns about our privacy policy, please contact our support team at [email protected].